RENTAL POLICIES

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Reservation & Payment

• Reserve equipment well in advance to ensure availability

• Reservation of equipment is for a one day rental. Weekly/monthly rentals of equipment are available, please call for pricing

• We require 50% of your reservation total as a deposit at the time of your reservation with balance paid 1 week prior to the delivery/will call pickup date

• Peak Season Reservation Policy: SPRING[March-May] and FALL[September-November] all order must be paid in full at the time of the reservation and no refunds will be given if order is canceled 30 days prior to event date

• Review orders prior to delivery for accuracy and requirements

• All orders must be signed by the person with whom the reservation is made

• Order revisions can be made 3 days prior to delivery or will-call date. Order revisions 2 days prior to delivery date make incur a $50.00 change order fee

• Rental rates are charged based on the contract dates regardless of whether the equipment was or was not used

• Cancellations made 7 days or more in advance of the delivery/will call pickup date, will receive a 100% refund. Cancellation made 5 days prior will incur 25%, 4 days prior 35%, 3 days prior 50%, 2 days prior no refund given.

• Peak Season Cancellation Policy: SPRING[March-May] and FALL[September-November] Customer has up until 30 days of event date for a full refund there after no refund will be given.

• No refunds are given on special orders/specialty items

• We reserve the right to change our product's prices at any time without further notice. Call for current pricing

 

Delivery

• Standard delivery and pickup service Monday through Friday, within the Las Vegas Valley, is $125.00, weekend delivery call for pricing and availability. This service is for delivery of items and does not include setup or take-down, all equipment must be in one location and prepared for pickup.

• Setup and take-down service is available for $1.00 per chair and $2.00 per table. This service must be arranged for prior to the delivery/pickup

• Please call for delivery and pickup pricing to all convention properties

• Delivery services are available to outside the Las Vegas Valley, please call for pricing

 

Pickup & Returns

• Will-Calls must be returned before 1:00 p.m. on the scheduled return date

• Tables and chairs must be folded or stacked and ready for pick up

• China, silver, glassware, utensils, etc., must be free of food and repacked in delivery containers

• Additional charge will be incurred if any items are not returned free from food

• Items are to be sorted prior to pick-up and made easily accessible to drivers

• Linens should be shaken of all debris and returned with hangers

• Any box or crate NOT returned incurs replacement cost

• If the equipment is unavailable for pick-up at the scheduled date and time, an additional charge will be made

 

Damage or Loss

• Responsibility for the rented items remain with the customer from the time of possession to the time of return

• Customers must notify CPR Tent & Events immediately if equipment does not function properly and agrees to discontinue use immediately

• Customers are responsible for all missing or damaged items

• Linen damage, burned, stained, and/or cut will be charged a replacement fee

• Damage waiver is available for 15% of the rental contract and is non-refundable, an additional charge will be made

 

Tent Rentals

• Customers must contact their local utility companies/ lawn care to mark all underground lines prior to tent setup

• If utility lines ARE NOT marked, the customer is responsible for any and all damages

• CPR Tent & Events is not responsible for the loss and or damage to the customer's property or property of others in or around any tent during the rental, setup and or tear-down, this includes damage due to adverse weather conditions